Terms and Conditions

Agreement between user and https://chansonwaterusa.com/

Welcome to https://chansonwaterusa.com/. The https://chansonwaterusa.com/ website (the Site) is comprised of various web pages operated by Chanson Naturals Corporation. (Chanson Naturals). https://chansonwaterusa.com/ is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the Terms). Your use of https://chansonwaterusa.com/ constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference. https://chansonwaterusa.com/ is an E-commerce Site

We sell nutritional supplements, vitamins, alkaline water ionization, filtration, purification systems, and other health support products. We are not a manufacturer of these goods but a distributor only. The products sold on this site are not intended to cure or heal any specific disease or illness nor intended to be a substitute for any medical treatment. We offer products with the intent to help support the health of our customers. We are not qualified to give, and do not offer, health advice or give treatment suggestions. All such inquiries should be directed to a healthcare professional and not to our sales and customer service staff. You may read our full Liability Disclaimer below.


Your use of https://chansonwaterusa.com/ is subject to Chanson Naturals Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

Electronic Communications

Visiting https://chansonwaterusa.com/ or sending emails to Chanson Naturals constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

Your account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Chanson Naturals is not responsible for third party access to your account that results from theft or misappropriation of your account. Chanson Naturals and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

Chanson Naturals does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use https://chansonwaterusa.com/ only with permission of a parent or guardian.

Return & Refund Policy

You may return most new, unopened items within 30 days of delivery for a refund or exchange. This does not apply to the Water Dove, please see Water Dove return policy belowChanson Naturals Corporation charges a 15% restocking fee on all returned water ionizers. If water ionizers are returned with any damage, a damage value assessment will be conducted upon receipt and assessed against the refund amount. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Once we receive the returned or exchanged items, we will promptly send out the replacement order free of charge if the return was the result of our error. Return shipping must be paid by the customer if there is no error in the order. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, simply email us @ support@chansonglobal.com with your order information and the reason for your return. You can also give us a call. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

Water Dove Return Policy

All shipped Water Dove tank sales are final and cannot be returned for any reason other than damage or defect. If damage product is received please immediately take pictures of the damage and contact us. If for any reason Chanson Naturals agrees on a Water Dove return, the customer must pay shipping fees both ways and a 25% restocking fee for an unopened unused Water Dove.


The best and highest end kitchen appliances in the world rarely come without a 12 month warranty. Do not be fooled by competitor advertising and words like lifetime warranty which are rarely honored, but used as marketing ploys to sell products. Chanson water ionizers have decades long track records of low defects and are reliable.  We are proud to have consistent defect rates below 2%. There is no other brand that can claim that. Chanson products include a 2-year warranty for all product defects, which covers all parts and labor. Customer is responsible for shipping.

Links to third party sites/Third party services

https://chansonwaterusa.com/ may contain links to other websites (Linked Sites). The Linked Sites are not under the control of Chanson Naturals and Chanson Naturals is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Chanson Naturals is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Chanson Naturals of the site or any association with its operators.

Certain services made available via https://chansonwaterusa.com/ are delivered by third party sites and organizations. By using any product, service or functionality originating from the https://chansonwaterusa.com/ domain, you hereby acknowledge and consent that Chanson Naturals may share such information and data with any third party with whom Chanson Naturals has a contractual relationship to provide the requested product, service or functionality on behalf of https://chansonwaterusa.com/ users and customers.

No unlawful or prohibited use/Intellectual Property

You are granted a non-exclusive, non-transferable, revocable license to access and use https://chansonwaterusa.com/ strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to Chanson Naturals that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Chanson Naturals or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Chanson Naturals content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular, you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use and will make no other use of the content without the express written permission of Chanson Naturals and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Chanson Naturals or our licensors except as expressly authorized by these Terms.

Use of communication services

The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, Communication Services), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.

By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded, restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations.

Chanson Naturals has no obligation to monitor the Communication Services. However, Chanson Naturals reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Chanson Naturals reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

Chanson Naturals reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Chanson Naturals sole discretion.

Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Chanson Naturals does not control or endorse the content, messages or information found in any Communication Service and, therefore, Chanson Naturals specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Chanson Naturals spokespersons, and their views do not necessarily reflect those of Chanson Naturals.

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.

Materials provided to https://chansonwaterusa.com/or posted on any Chanson Naturals web page

Chanson Naturals does not claim ownership of the materials you provide to https://chansonwaterusa.com/ (including feedback and suggestions) or post, upload, input or submit to any Chanson Naturals Site or our associated services (collectively Submissions). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Chanson Naturals our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

No compensation will be paid with respect to the use of your Submission, as provided herein. Chanson Naturals is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Chanson Naturals sole discretion.

By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

International Users

The Service is controlled, operated and administered by Chanson Naturals from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Chanson Naturals Content accessed through https://chansonwaterusa.com/ in any country or in any manner prohibited by any applicable laws, restrictions or regulations.


You agree to indemnify, defend and hold harmless Chanson Naturals, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Chanson Naturals reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Chanson Naturals in asserting any available defenses.


In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrators award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorneys fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision, shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.

Class Action Waiver

Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. The parties agree that a party may bring claims against the other only in each’s individual capacity, and not as a plaintiff or class member in any putative class, collective and/ or representative proceeding, such as in the form of a private attorney general action against the other.

Further, unless both you and Employer agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.

Liability Disclaimer

The information, software, products, and services included in or available through the site may include inaccuracies or typographical errors. changes are periodically added to the information herein. Chanson Naturals and/or its suppliers may make improvements and/or changes in the site at any time.

The products sold on this site are not intended to cure or heal any disease, sickness, or illness, nor intended to be a substitute for any medical treatment. We do not offer health advice or give treatment recommendations and any statements herein should not be construed as such. All inquiries of this type should be directed to a health care professional.

Chanson Naturals and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on the site for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services and related graphics are provided as is without warranty or condition of any kind. Chanson Naturals corporation and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.

To the maximum extent permitted by applicable law, in no event shall Chanson Naturals and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the site, with the delay or inability to use the site or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the site, or otherwise arising out of the use of the site, whether based on contract, tort, negligence, strict liability or otherwise, even if Chanson Naturals or any of its suppliers has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. if you are dissatisfied with any portion of the site, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the site.

Chanson Leak Liability Release Form

All Chanson® water and Chanson Naturals products, including the Hypurkleen™ have proven to be the highest quality lowest defect water filtration and ionization products in the world. Chanson’s USA operations have sold and installed well over 50,000 units in the last decade with less than 15 water leak issues!

As with any water appliance such as instahot units, filters, dishwashers, washing machines, refrigerators with water/ice makers, and others, water leaks can occur. Even the water piping of our homes is subject to leaks at any time.

Chanson Naturals Corporation takes no responsibility for water leaks or any collateral damage caused by water leaks. Be sure the water pressure in your home does not exceed the national plumbing standard of 60-75 psi.

We highly recommend turning main water supply off whenever going on vacation or being away from home for any period of time. Check the under sink cabinet periodically for any signs of water. Know where to shut water off in case any leaks occur.

You agree to hold Chanson Naturals Corporation, harmless for any issues or damages associated with water leaks or any collateral damages. Customer takes full responsibility to ensure proper water pressures and periodic inspections to assure a safe leak free environment.

Termination/access restriction

Chanson Naturals reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of California and you hereby consent to the exclusive jurisdiction and venue of courts in California in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Chanson Naturals as a result of this agreement or use of the Site. Chanson Naturals’ performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Chanson Naturals’ right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Chanson Naturals with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Chanson Naturals with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Chanson Naturals with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

Changes to Terms

Chanson Naturals reserves the right, in its sole discretion, to change the Terms under which https://chansonwaterusa.com/ is offered. The most current version of the Terms will supersede all previous versions. Chanson Naturals encourages you to periodically review the Terms to stay informed of our updates.

Contact Us

Chanson Naturals welcomes your questions or comments regarding the Terms:

Chanson Naturals Corporation.
30 N Gould St Ste R,
Sheridan, WY 82801

Email Address: support@chansonglobal.com

Telephone number: 1-858-371-1700

Effective as of September 10, 2018